1.   Tookan Dashboard Overview- Tookan Platform- Tookan’s powerful dashboard helps you stay on top of business operations, giving you an in-depth view of what’s happening at all times. View tasks and agents on the live tracking map, and moreover gain insights from the wealth of data to drive efficient decisions. By default, tasks for the current day appear on the dashboard. Likewise, You can view tasks of any other day by changing the date in the top header section.

2.  Header Ribbon – The top right corner features the “Create Task” button. On clicking the Drop Down icon you can choose to Bulk Import tasks. Following which there is a Grid Icon showing the add-ons in the Tookan extensions that can be integrated with Tookan. However, To the extreme right, you can see the Refresh icon that reloads and updates the dashboard with real-time information.

Tookan Dashboard Overview- Tookan Platform video link-

3.  Header ribbon (Top left) – Clicking on the menu icon on the extreme left opens a complete menu bar. Likewise, A simple click on the QUICKEE logo takes you straight to the homepage from any page. Choose Map view or List view to display tasks and agents on the dashboard homepage. Likewise, Use the date drop-down to display tasks from a specific date. Use the team drop-down to quickly glance at all teams, or focus on the data of a particular team at one time.

4.  Task Bar on left – Task tiles comprise of the customer name, address, time, and the task status that automatically updates in real-time.

5.  Agent Bar on right – View the agent details on the right that are categorized as Free, Busy and Inactive. Moreover, Agent pane comprises of the agent name, contact number and the total number of tasks assigned. To view more details of any particular agent, you could click on the right arrow on the agent’s pane. From here you can also choose to mark agent on duty or off duty. The three dots on the right side let you edit, reassign, block or delete agent. Likewise, More info buttons display details like Device, Battery, Version, Rating and Tags.

Dashboard Status

Tookan’s task and agents’ status are displayed throughout the dashboard using simple symbols and colors.

Task Status

They are displayed in the task bar on the left and as pins on the map.

Unassigned: The task has not been assigned to any agent and will be reflected in grey color.

Assigned: The task has been assigned to an agent and will be reflected in orange color.

Accepted/Acknowledged: The task has been accepted/acknowledged by an agent and will be reflected in purple color.

Started: The task has been started and the agent is on the way and this will be reflected in light-blue color.

InProgress: The task is being performed and the agent has reached the destination and this will be reflected in dark-blue color.

Successful: The task has been completed successfully and this will be reflected in green color.

Failed/Cancelled: The task has been completed unsuccessfully and this will be reflected in red color.

Agent Status

They are displayed as dots on the map and in the agent bar as:

Idle: Agent is on-duty but is not performing a task. The location is tracked and shown as last-known location under the agent name. The status will appear as a green dot on the map and next to the image in the agent bar.

InTransit: Agent is on the way and has started the task. The location is tracked and shown as last-known location under the agent name. The status will appear as a light-blue dot on the map and next to the image in the agent bar.

Offline: Agent is off-duty and not executing a task. The location is tracked and shown as last-known location under the agent name. The status will appear as a grey dot on the map and next to the image in the agent bar.

Agent Mobile Status

They are displayed below the name of the agent in the agent bar as:

GPS Turned Off: If the agent turns off the GPS in mobile.

Poor Connectivity: If the agent turns off the internet in mobile.

Connection Lost: If the agent switches off the mobile or turns off the internet for more than 8 minutes or uninstalls the app without going off-duty.

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