All refunds are processed within 7 working days by Dinapalagroup.lk. Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which Dinapalagroup.lk cannot be held liable.
Cancellation, Return and Refund Policy
Once confirmation of a transaction is sent via email by Dinapalagroup.lk to the user orders cannot be cancelled or goods returned unless a valid product usability issue . please note that we cannot accept returns based on change of mind
Any issue related to any product or service should be brought to the notice of Dinapalagroup.lk within 2 days of the purchase to discuss a solution
Dinapalagroup.lk management reserves the exclusive right to decide on refunding or replacing a product.
Paid ‘store pickup’ orders which are not collected within 90 days will be informed in writing by post , if still no response we may have to cancel that order after 180 days
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