When you use Quickee, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our which highlights key points about our privacy practices.
This notice applies to users of Quickee ’s services anywhere in the world, including users of Quickee ’s apps, websites, features, or other services.
This notice describes how Quickee and its affiliates collect and use data. This notice applies to all Quickee users: individuals who request or receive transportation and related services via their Quickee account.
This notice also governs Quickee ’s other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of restaurants or other merchants on the Quickee Eats, Quickee Corporate or Quickee Marketplace platforms; the contact information of individuals that manage and use accounts owned by Enterprise Customers; or data of individuals who start but do not complete their applications to be drivers or delivery persons.
All those subject to this notice are referred to as “users” in this notice.
Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. In addition, please note the following: Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.
Quickee Data protection officer are the data controllers for the data collected in connection with use of Quickee ’s service is the data controller for the data collected in connection with use of Quickee ’s services everywhere else.
Quickee Technologies Inc. is the data controller for the data collected in connection with use of Quickee ’s services everywhere else.
Quickee operates, and processes personal data, globally; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home country or elsewhere.
To help provide equivalent data protection wherever you use our services, Quickee has implemented the following measures across the globe:
Quickee collects data:
Quickee collects the following data:
1. Data provided by users. This includes:
2. Data created during use of our services. This includes:
3. Data from other sources. These include:
Quickee uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
We use the data we collect:
1. To provide our services. Quickee uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
Quickee and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Quickee uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements.
Some of Quickee ’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Quickee may share data:
1. With other users
This includes sharing:
We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.
2. At the user’s request
This includes sharing data with:
Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.
3. With the general public
Questions or comments from users submitted through public forums such as Quickee blogs and Quickee social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.
4. With the Quickee account owner
If a user receives services through an account owned by another party, we may share their trip or order information, including drop off location data, with the owner of that account. This occurs, for example, when:
In addition, if a user creates an account using an email address affiliated with an Quickee for Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense trips or orders to that Quickee for Business account.
5. With Quickee subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
6. With Quickee service providers and business partners
These include:
This includes advertising intermediaries, such as
Google, that enable Quickee to display and measure the effectiveness of personalized ads for third party products that are displayed in Quickee ’s apps. We share data such as advertising or device identifier, hashed email address, approximate location, and current trip or order information, and the intermediaries use this data to provide their services and such other purposes are disclosed in their privacy notices. Users may opt out from ad personalization in the Quickee app and in the Quickee Eats app . For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please see their privacy notices linked above.
7. For legal reasons or in the event of a dispute
Quickee may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Quickee ’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including delivery trip or order information, with the owner of that credit card.
For more information, please see Quickee ’s Guidelines for Law Enforcement Authorities and Guidelines for Third Party Data Requests and Service of Legal Documents.
This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
Quickee may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.
Quickee retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations.
Quickee retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
The length for which Quickee retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
For example, we retain data:
Users may request deletion of their accounts at any time. Quickee may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Quickee app, or through Quickee ’s website.
Following an account deletion request, Quickee deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request.
Quickee enables users to access and/or control data that Quickee collects, including through:
Quickee also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that Quickee restrict its processing of user data.
A. Privacy settings
The Settings > Privacy menu in the Quickee app allows Delivery persons and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Location data collection (riders and order recipients)
Riders and order recipients can enable/disable Quickee to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
C. In-app ratings pages
After every Delivery , Delivery persons are able to rate each other. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.
Drivers can see their average rating after tapping their profile photo in the Quickee Driver app.
Delivery persons may also be rated by order recipients, restaurants and merchants.
D. Marketing and advertising choices
Quickee provides users with the following choices regarding how their data is used for purposes of marketing and advertising:
E. User data requests
Quickee provides users with a variety of ways to learn about, control, and submit questions and comments about Quickee ’s handling of their data.
In addition, depending on their location, Users may have the right to file a complaint relating to Quickee ’s handling of their data with the data protection authority in their country.
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Quickee apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
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