FAQs
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.
Customer Support
+94 117 324 325
Send a message
Shipping
Our free home delivery is available from Colombo 01-15.
We also deliver to Kotte, Rajagiriya , Nawala, Dehiwala, Mount Lavinia , Attidiya, Battaramulla, Nugegoda, Kolonnawa, Orugodawatte, Wellampitya, Kohuwala, Wattala, Kadawatha, Kelaniya and Peliyagoda.
You can find out more details about our delivery locations and charges here.
Your order duration depends on your location and the option you choose.
Our delivery options include :
Rapid Express Delivery (Delivery within 1-2 hours)
Express Delivery (Delivery within 24 hours)
Normal Delivery (2-4 Days)
To see if your location is qualified for one day express home
delivery services, check our delivery information.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Orders
Good news! There are no restrictions on the minimum or maximum order quantity. You can order any quantity of products as you prefer in a single order.
Yes, you can. We offer multiple pickups, so you can order from several vendors and we will deliver right to your doorstep.
Unfortunately, order updates cannot be made after an order is confirmed. Especially food orders and express services.
Once the payment for the purchase is complete, the order will be processed by the vendors. Hence, order cancellations cannot be made.
How save your card details (Tokenization)
If you wish to save your card details in our secured payment gateway for easy checkout, you may refer to the attached user guide. The process is described in simple steps in the document. Click here to download the User Guide
Returns and Exchanges
We have an immediate return policy – therein please check your orders before accepting them from the delivery rider.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This is not valid for cooked food.
Read more on our refund policy for further instructions.
Yes. First, contact us with your issue and we will ensure that necessary steps are taken for your item to be returned. Once returned, you may proceed with a separate purchase for the new product.
Mail us your issue via [email protected].
Can I return food and cosmetic orders?
Great! As soon as we receive the item, we will inspect the condition of the item and for any defects . If it’s all good, we will approve the refund and process it in your original payment method. However, it may take some time for bank or credit card companies to post the refund.Â
For further inquiries, forward them via [email protected].
No worries! We’re here for you! If you received a defective, damaged or a wrong order, please contact us on +94 117 324 325 to inform us about the order with no delay. We will evaluate the issue and ensure that you will receive the correct order.Â
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You can always contact us for any order issues at [email protected]
For any inquiries, forward them to [email protected] or use our Live chatbot or ‘Ask An Expert’ form under each product.
